Legal
Data Deletion
You can delete everything Hubiq holds about you at any time. This page explains how, what gets deleted, and how long it takes. It covers your account, the waitlist, and any content you transferred to Hubiq from other platforms, including Facebook, Instagram and Threads.
1. Delete a single connected source
If you want to remove the content from one platform but keep your account, open your vault in Hubiq, go to Sources, choose the source, and select Disconnect and delete. This deletes the transferred posts and media from that source, the outputs derived only from it, and revokes any access token the platform holds for Hubiq.
2. Delete your whole account
In the app
- Sign in to Hubiq.
- Open Settings, then Account.
- Select Delete account and confirm.
By email
If you cannot sign in, or the Service does not yet offer in-app deletion for your account, email privacy@hubiq.tech with the subject "Delete my data" from the email address linked to your account. If you transferred data from a Meta platform, mention that so we can also revoke the transfer token.
We confirm receipt within 7 days and complete deletion within 30 days. We may ask you to verify that you control the account before we act, to protect you from someone else deleting your data.
3. Leave the waitlist
Email privacy@hubiq.tech from the address you signed up with, or use the unsubscribe link in any email we send you.
4. Data transferred from Facebook, Instagram or Threads
Transfers from Meta are started by you in Meta's Accounts Center. Deleting a source or your account in Hubiq deletes the copy Hubiq holds and revokes Hubiq's access token. It does not delete anything on Meta's side. To stop future or recurring transfers, open Accounts Center, go to Your information and permissions, then Transfer your information, and cancel the transfer to Hubiq.
5. What is deleted
- your account and sign-in identifiers;
- all content transferred from connected sources: posts, captions, photos, videos, links and engagement counts;
- everything Hubiq derived from that content: summaries, topic maps, personas, app ideas and generated apps;
- access and refresh tokens issued to platforms on your behalf;
- your waitlist entry, if any.
6. What may be kept, and for how long
- Encrypted backups: overwritten within 30 days after the deletion completes.
- Server logs: retained up to 90 days for security, then deleted.
- Records we are legally required to keep (for example invoices): kept for the statutory period, then deleted.
- Aggregated statistics that no longer identify you.
7. Confirmation
When the deletion is complete we send a confirmation to the email address the request came from. If you have not heard from us within 30 days, or you believe data remains, contact privacy@hubiq.tech. You may also complain to the Bulgarian Commission for Personal Data Protection at cpdp.bg.
For the full picture of how we handle personal data, see our Privacy Policy.